At Señor Blue, we aim to provide high-quality experiences and fair, transparent policies. Because we offer services (boat rentals and trips), this policy is based on refunds, not physical returns.
🗓️ Cancellation & Refund Policy
You may cancel your reservation under the following terms:
✅ Full Refund
- Cancellations made at least 7 days before the scheduled departure date.
- Cancellations due to weather conditions, mechanical issues, or other force majeure on our part.
🕒 Partial Refund/Online Deposit (50%)
- Cancellations made 48 hours before the scheduled departure date.
❌ No Refund
- Cancellations made less than 48 hours before the trip.
- No-shows on the day of the booking.
- If you choose to end the trip early without valid reason.
⚠️ Weather-Related Cancellations
In case of severe weather or unsafe sea conditions, Señor Blue reserves the right to:
- Reschedule your trip
- Offer you an alternative experience
- Or provide a 100% refund
Our team has final authority to cancel or postpone trips due to safety concerns.
🔁 Booking Changes
If you need to reschedule your trip:
- We will do our best to accommodate changes with no extra charge, if made at least 72 hours in advance and subject to availability.
💳 Refund Processing
- Refunds are processed to the original payment method.
- Allow 5–10 business days for the refund to appear in your account.
- If you haven’t received your refund after this period, please contact us at senorbluekos@gmail.com.
ℹ️ Additional Notes
- Refunds apply only to direct bookings through our website or official channels.
- Third-party or partner platform bookings are subject to their individual policies.
